AerialData Service Level Agreement

  1. Introduction
    • This Service Level Agreement (SLA) establishes the terms and conditions under which AerialData (the ‘Service Provider’) offers drone mapping and aerial survey services to its clients (the ‘Client’). This SLA outlines AerialData’s commitments in terms of service quality, data management, and client relations.
  2. Service Description
    • Capturing high-resolution RGB, thermal, LIDAR, and multispectral imagery using the latest UAV technology.
    • Analysis and interpretation of the aerial data collected.
    • Offering these services via one-time surveys and packages (Lite, Active, Pro, Enterprise), each designed to meet specific client needs.
  3. Service Levels and Standards
    • The service will provide aerial imagery with high resolution and accuracy, using state-of-the-art drone and RTK technology. The specific level of resolution and accuracy will be detailed in all reports.
    • Delivery Commitments: Standard delivery for reports and maps will be within 48 hours from the date of survey completion, ensuring timely access for the client.
    • Availability: Drone surveys will be conducted during daylight hours, weather permitting, with at least 48 hours’ notice required for scheduling.
  4. Data Ownership, Usage, and Licensing
    • Ownership: All data collected, including imagery, maps, and reports, remain the property of AerialData.
    • Licensing Terms: Clients are granted a non-exclusive, non-transferable license to use the data for internal purposes only.
    • Usage Restrictions: Clients shall not sell, distribute, or otherwise make the data available to third parties without AerialData’s prior written consent.
  5. Confidentiality and Data Security
    • Data Protection: AerialData commits to protecting the data from the moment of capture and during transit to storage.
    • Compliance: All data handling will comply with GDPR and other relevant data protection regulations.
  6. Performance Monitoring and Reporting
    • Third-Party Software: Our services depend on third-party software for data processing and analysis. We choose reliable software partners, but please note that some service aspects are contingent on these external platforms. In case of any third-party issues, we will inform clients promptly and work diligently with the software provider to resolve the issues.
    • Regular Reporting: Depending on the subscribed plan, clients will receive detailed reports on survey findings, data accuracy, and recommendations.
  7. Data Accuracy and Limitation of Liability
    • Data Accuracy: While we strive for high-quality, accurate data, we acknowledge that all data processing tools, including third-party software, may have inherent limitations and may not be infallible.
    • Limitation of Liability: AerialData shall not be held liable for any direct, indirect, incidental, or consequential losses or damages arising from the use of the processed data. This includes decisions made or actions taken based on the data’s accuracy or inaccuracy. Clients are advised to use the data in conjunction with other information sources and professional advice.
    • Client Responsibility: Clients are responsible for the final interpretation and application of the data. We recommend consulting qualified professionals, such as agronomists, for decision-making where precision is critical.
    • Indemnification: The client agrees to indemnify and hold harmless AerialData from any claims, damages, losses, or expenses resulting from the use of data processed by us, including third-party software.
    • AerialData is committed to continuously improving the accuracy of the data provided and will keep clients informed of significant advancements or updates in data processing technology.
  8. Problem Management and Resolution
    • Issue Reporting Procedures: Clients may report issues via email at hello@staging.aerialdata.co.uk or by phone at 07488 555 444.
    • Resolution Timelines: Standard issues will be acknowledged within 24 hours and resolved within 5 business days.
  9. Termination, Renewal, and Cancellation
    • Initial Term and Renewal: The Lite, Active, and Pro plans are subject to an initial 12-month term and will automatically renew for subsequent 12-month periods unless either party provides written notice of non-renewal at least 30 days before the current term’s end.
    • Cancellation Policy: Clients may cancel services with 30 days’ written notice. However, if a client cancels before the end of the initial 12-month term, they remain responsible for the entire term’s fees. Refunds are not provided for cancellations, except where AerialData breaches the agreement or makes significant errors in service delivery. In such cases, refund terms will be negotiated based on the case specifics.
    • Client Commitment: By entering this agreement, the client commits to the full service term. This commitment is maintained even if the service is cancelled before the term ends, ensuring that AerialData can appropriately allocate resources and maintain high service standards.
    • Early Termination by AerialData: AerialData reserves the right to terminate the contract early in cases of non-payment, breach of contract by the client, or other substantial reasons. In such cases, clients will be notified in writing, and any applicable terms of settlement will be discussed.
  10. Liability and Indemnification
    • AerialData’s liability in connection with this SLA shall not exceed the total amount paid by the Client in the last six months.
    • The client agrees to indemnify AerialData against any third-party claims arising out of breach of this SLA.
  11. Dispute Resolution
    • Any disputes related to this SLA will first be attempted to be resolved through mediation. If unresolved, disputes shall be subject to arbitration.
  12. Force Majeure
    • Neither party shall be liable for failure or delay in performing obligations set forth in this SLA due to natural disasters, war, government regulations, or other causes beyond reasonable control.
  13. Amendments and Modifications
    • AerialData may make amendments to this SLA from time to time. Clients will be notified of any changes to the terms by email.
  14. Governing Law and Jurisdiction
    • This SLA shall be governed by and construed in accordance with the laws of the United Kingdom.
  15. Acceptance
    • These terms and conditions are considered accepted by the client upon completing the online form at www.aerialdata.co.uk 
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